• PROFESSIONAL STANDARDS: Maintaining a professional environment allows us to provide the highest level of care and attention to each client. For safety and comfort of clients and staff, only the client is permitted in the treatment room. Adult guests 18 years and older are welcome to wait in our waiting room.

• NO CHILDREN POLICY: To ensure safety and outstanding results that require a great deal of focus and care, we kindly ask that you make arrangements for childcare prior to your appointment, as our facility is not equipped to accommodate children. We understand that arranging childcare can be challenging and we appreciate your understanding and cooperation. If you need help rescheduling your appointment, please do not hesitate to contact us.

• BOOKING RETAINER FEE: To book an appointment, a nonrefundable retainer fee is required to reserve your spot. The deposit goes towards your balance. The remainder of the balance is due at your first session. This policy is firm. Please do not pay the nonrefundable deposit if you are unsure about undergoing the procedure.

• CANCELLATION POLICY: We require a 72-hour advance notice (3 days notice) to reschedule or cancel your appointment. Please give us a call, text, or email to do so. We do not accept social media messages. Failure to give appropriate notice will be charged 50% of the service price. NO CALL/NO SHOW will be charged 100% of the service price.
  

• LATE ARRIVAL: Please arrive on time. Over 15 minutes late for an appointment may be considered as a canceled/no-show as this may delay other clients’ schedules. Please let us know if you may run a few minutes behind.
  

• RESCHEDULE/CANCEL POLICY: We understand that life can be unpredictable. Therefore, for each scheduled appointment, you can reschedule one time given 72-hour advance notice. If you need to reschedule a second time time with 72-hour advance notice, your initial deposit will be forfeited and you will need to submit another nonrefundable deposit to reserve another time slot. Failure to give appropriate notice will be charged 50% of the service price. NO CALL/NO SHOW will be charged 100% of the service price.
  

• We reserve the right to refuse our services.
  

• Prices are subject to change at any time.

• REGARDING PERFECTING SESSION (for permanent makeup clients): The 30-60 days complimentary perfecting appointment for new clients will be subjected to the availability of the artist's schedule. Please call or text (860) 202-2815 to book your perfecting session right away, as availability is highly limited. Complimentary touch ups are limited to WEEKDAYS ONLY. If you must reschedule your perfecting session, we cannot guarantee a rescheduled appointment to meet the complimentary touch up time frame of 30-60 days. If a rescheduled appointment does not meet the complimentary time frame, touch up fees will apply.
  

PAYMENT:  All services are subjected to CT’s sales tax of 6.35%. We accept cash (exact change only please) and any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. Please note, for card transactions, there is an additional 2.6% card fee.

Microblading Training Policy:

A non-refundable and nontransferable deposit of $1000 is required to reserve your seat for the Intro to Microblading course with Dr. Truc Vuu, APRN.

Final payment of $2000 must be made before the first day of training in order to attend the training.

All tuition payments are non-refundable and nontransferable.

Student is 100% responsible for the full course payment of $3000 if student cancels class less than 1 week before first day of training or is no call/no show on the first day of class.